Headquarters: Atlanta, Georgia
URL: https://www.nogigiddy.com/

• Client Relationship Management: Build and maintain strong relationships with clients, understanding their needs and ensuring their satisfaction.
• Communication: Act as the main point of contact for clients, addressing their inquiries, concerns, and requests promptly and effectively.
• Account Coordination: Assist in coordinating client accounts, including setting up new accounts, managing renewals, and ensuring all client information is up to date.
• Problem Solving: Identify and resolve client issues proactively, ensuring a positive client experience.
• Reporting: Prepare and deliver regular reports on account performance, client feedback, and service improvements.
• Collaboration: Work closely with internal teams, including sales, marketing, and customer support, to ensure client needs are met.
• Client Onboarding: Assist in onboarding new clients, providing them with the necessary resources and information to get started.
• Feedback Collection: Gather and relay client feedback to improve our services and client experience.

• Communication Skills: Exceptional verbal and written communication skills.
• Customer Service Skills: Strong ability to understand and meet client needs.
• Organizational Skills: Ability to manage multiple tasks and prioritize effectively.
• Interpersonal Skills: Strong ability to build and maintain relationships with clients and team members.
• Problem-Solving: Ability to address and resolve client issues effectively.
• Time Management: Strong ability to manage time and meet deadlines.
• Technical Skills: Basic proficiency with Microsoft Office Suite (Word, Excel, Outlook) and CRM software.

• Experience in customer service, sales, or a related field is a plus but not required.
• Familiarity with CRM software and account management tools is a plus.
• Previous experience with gig economy platforms or staffing apps is a plus.

• High school diploma or equivalent.
• Relevant certifications or coursework in customer service, sales, or account management are beneficial but not required.

• Remote Work: The role is remote, allowing for flexibility in work location.
• Collaboration: Regular virtual meetings and communications with the sales and support teams.
• Tools: Use of various communication and collaboration tools, such as email, video conferencing, and CRM software.

• $20 to $27 per hour, depending on experience and qualifications.

To apply: https://weworkremotely.com/remote-jobs/nogigiddy-entry-level-account-manager-4

Headquarters: Baltimore, MD
URL: https://qlab.app/

Figure 53, a Baltimore-based software company, is hiring a part-time Senior QLab Support Specialist. We are looking for a candidate with both high-level technical expertise in QLab and the ability to provide clear, generous, and friendly support to our customers.

Our flagship product, QLab, is used to control audio, video, and lighting for live performance. (But you, our future teammate, already know that!) All customer support for our products is conducted via email. We are looking for an additional team member to help answer any licensing and technical QLab questions our customers send us.

This position requires 20 hours of work a week, and includes benefits such as a generous paid vacation policy, health insurance, profit sharing after one year, and a SIMPLE IRA with matching contributions. We are a fully remote company. You must be based in the US, with a slight preference for those based in Maryland, New York, California, or Wisconsin.

Much of our success stems from taking care of our customers with exceptional support and responsiveness. We feel grateful for our customers, and we try to keep the principles of patience, gratitude, respect, and expertise driving our interactions with them. Our support team is devoted to problem-solving in a kind and generous spirit. We provide deep technical knowledge, and also bring a curiosity, dedication, and genuine compassion for customers to our work. We often work as a team to solve difficult issues. 

While experience with sound is absolutely a plus, we are specifically looking for a candidate with experience in one or more of the following areas: 

• Lighting

• Stage Management

• Video

• Broadcasting

• Product licensing

Required Skills

The successful applicant will have all of the following skills:

• Superb writing skills.

• Experience with QLab at a moderate or expert level. (At least a year or two of actual hands-on experience with QLab.) 

• Compassion, empathy, and an ability to convey a friendly and supportive tone via email.

• Patience and a pleasant demeanor, with customers and with teammates.

• A willingness to learn, adaptability, attention to detail, and problem solving skills.

• First-hand familiarity with the process of producing theater — you understand the environment our customers work in and the strains and stresses of that environment. You understand terms like standby, upstage, spike, and strike. You’ve experienced a technical rehearsal. You have (at least) run sound, lights, or video for a show at some point.

• Basic macOS administration skills.

• Willingness to ask questions and self direct learning in areas where you are not already an expert.

• Willingness to learn Figure 53’s complex licensing system and ultimately provide support to customers about that system. 

• Ability to manage your own calendar, and timeliness.

• Ability to maintain focus while working independently and remotely. 

• Ability to bring renewed energy for repetitive work. 

Bonus Point Skills

While no one person will be an expert in all of these things, any of the following skills would impress us:

• Professional (or high-level) experience as a technician, designer, director, or stage manager.

• Extensive customer service experience, particularly with a written component. 

• You’ve done technical work for theater in multiple departments.

• You’ve used MIDI or OSC to control a show.

• You’ve dabbled in AppleScript, or written AppleScripts to control QLab.

• If your background is in audio, familiarity with any of the following:

• Meyer, d&b, L-Acoustics, or QSC loudspeakers or processing hardware

• DiGiCo, Yamaha, Allen & Heath, or Behringer mixing consoles

• RME, Motu, Universal Audio, or Focusrite audio interfaces

• Dante/AVB

• If your background is in video, familiarity with any of the following: 

• Blackmagic hardware

• a solid grasp on the concepts of resolution and frame rate

• the uses of and differences between VGA, DVI, HDMI, and SDI

• network video systems, such as NDI

• live video systems, live camera feeds, camera switching

• projectors made by either Panasonic, Barco, or Christie

• LED Video walls and controllers

• knowledge of what baluns are and how to use them

• Matrox/Datapath multi-heads

• If your background is in lighting, familiarity with any of the following:

• ETC Express or EOS-family consoles

• Programming lighting effects or other complex sequences.

• reading a lighting plot

• Pre-visualisation software like Vectorworks, WYSIWYG, or Capture

• Art-Net protocol

• USB-DMX devices

• If you are a stage manager, experience with the following:

• Running many shows on QLab

• A working knowledge of QLab programming

• Troubleshooting various technical issues in a rehearsal environment

• We build our schedule collaboratively as a team. While it is not a requirement, availability and willingness to work mornings (starting at 9am) in the Eastern Time Zone is a plus, as is a willingness to occasionally work holidays & weekends. 

• Availability during periods which are typically busy for professional theatre: September-early November, February-March

• Familiarity and experience with Github

Salary and Benefits

• All full- and half-time employees at Figure 53 are paid based on the same annual salary. (Our CEO makes 1.5x the base salary). The base salary is $76,000 for half-time (20 hrs/week) employment.

• After 1 year at Figure 53, you’ll receive quarterly profit sharing which is divided based on the length of time you’ve been at the company. Profit sharing is often a significant portion of our compensation.

• 25 paid vacation days, unlimited unpaid vacation days (with notice and permission), and paid federal holidays plus the week between Christmas and New Years off.

• SIMPLE IRA retirement plan with employer contribution matching 

• Free health insurance for you, your spouse, and your dependents, including an HRA for out-of-pocket spending. Vision and dental insurance are included because teeth and eyes are also part of your body.

• Fully remote work.

Figure 53 is committed to building a culturally diverse staff and strongly encourages applications from people of color, women, LGBTQ+, those living with disabilities, or a member of any group that is traditionally excluded from work in the tech sector. 

The position is open immediately. We are accepting applications through Friday, June 5th.

To get a sense of our company culture and HR policies, we encourage you to take a look at our handbook.

How to Apply

Please email jobs@figure53.com to apply. Attach PDFs of your resume and a cover letter that demonstrates your relevant experience and interest in the job. If you have any example QLab workspaces you’ve created we’d love to see those too.

To apply: https://weworkremotely.com/remote-jobs/figure-53-senior-qlab-support-specialist-half-time-1

Headquarters: Baltimore, MD
URL: https://qlab.app/

Figure 53, a Baltimore-based software company, is hiring a part-time Senior QLab Support Specialist. We are looking for a candidate with both high-level technical expertise in QLab and the ability to provide clear, generous, and friendly support to our customers.

Our flagship product, QLab, is used to control audio, video, and lighting for live performance. (But you, our future teammate, already know that!) All customer support for our products is conducted via email. We are looking for an additional team member to help answer any licensing and technical QLab questions our customers send us.

This position requires 20 hours of work a week, and includes benefits such as a generous paid vacation policy, health insurance, profit sharing after one year, and a SIMPLE IRA with matching contributions. We are a fully remote company. You must be based in the US, with a slight preference for those based in Maryland, New York, California, or Wisconsin.

Much of our success stems from taking care of our customers with exceptional support and responsiveness. We feel grateful for our customers, and we try to keep the principles of patience, gratitude, respect, and expertise driving our interactions with them. Our support team is devoted to problem-solving in a kind and generous spirit. We provide deep technical knowledge, and also bring a curiosity, dedication, and genuine compassion for customers to our work. We often work as a team to solve difficult issues. 

While experience with sound is absolutely a plus, we are specifically looking for a candidate with experience in one or more of the following areas: 

• Lighting

• Stage Management

• Video

• Broadcasting

• Product licensing

Required Skills

The successful applicant will have all of the following skills:

• Superb writing skills.

• Experience with QLab at a moderate or expert level. (At least a year or two of actual hands-on experience with QLab.) 

• Compassion, empathy, and an ability to convey a friendly and supportive tone via email.

• Patience and a pleasant demeanor, with customers and with teammates.

• A willingness to learn, adaptability, attention to detail, and problem solving skills.

• First-hand familiarity with the process of producing theater — you understand the environment our customers work in and the strains and stresses of that environment. You understand terms like standby, upstage, spike, and strike. You’ve experienced a technical rehearsal. You have (at least) run sound, lights, or video for a show at some point.

• Basic macOS administration skills.

• Willingness to ask questions and self direct learning in areas where you are not already an expert.

• Willingness to learn Figure 53’s complex licensing system and ultimately provide support to customers about that system. 

• Ability to manage your own calendar, and timeliness.

• Ability to maintain focus while working independently and remotely. 

• Ability to bring renewed energy for repetitive work. 

Bonus Point Skills

While no one person will be an expert in all of these things, any of the following skills would impress us:

• Professional (or high-level) experience as a technician, designer, director, or stage manager.

• Extensive customer service experience, particularly with a written component. 

• You’ve done technical work for theater in multiple departments.

• You’ve used MIDI or OSC to control a show.

• You’ve dabbled in AppleScript, or written AppleScripts to control QLab.

• If your background is in audio, familiarity with any of the following:

• Meyer, d&b, L-Acoustics, or QSC loudspeakers or processing hardware

• DiGiCo, Yamaha, Allen & Heath, or Behringer mixing consoles

• RME, Motu, Universal Audio, or Focusrite audio interfaces

• Dante/AVB

• If your background is in video, familiarity with any of the following: 

• Blackmagic hardware

• a solid grasp on the concepts of resolution and frame rate

• the uses of and differences between VGA, DVI, HDMI, and SDI

• network video systems, such as NDI

• live video systems, live camera feeds, camera switching

• projectors made by either Panasonic, Barco, or Christie

• LED Video walls and controllers

• knowledge of what baluns are and how to use them

• Matrox/Datapath multi-heads

• If your background is in lighting, familiarity with any of the following:

• ETC Express or EOS-family consoles

• Programming lighting effects or other complex sequences.

• reading a lighting plot

• Pre-visualisation software like Vectorworks, WYSIWYG, or Capture

• Art-Net protocol

• USB-DMX devices

• If you are a stage manager, experience with the following:

• Running many shows on QLab

• A working knowledge of QLab programming

• Troubleshooting various technical issues in a rehearsal environment

• We build our schedule collaboratively as a team. While it is not a requirement, availability and willingness to work mornings (starting at 9am) in the Eastern Time Zone is a plus, as is a willingness to occasionally work holidays & weekends. 

• Availability during periods which are typically busy for professional theatre: September-early November, February-March

• Familiarity and experience with Github

Salary and Benefits

• All full- and half-time employees at Figure 53 are paid based on the same annual salary. (Our CEO makes 1.5x the base salary). The base salary is $76,000 for half-time (20 hrs/week) employment.

• After 1 year at Figure 53, you’ll receive quarterly profit sharing which is divided based on the length of time you’ve been at the company. Profit sharing is often a significant portion of our compensation.

• 25 paid vacation days, unlimited unpaid vacation days (with notice and permission), and paid federal holidays plus the week between Christmas and New Years off.

• SIMPLE IRA retirement plan with employer contribution matching 

• Free health insurance for you, your spouse, and your dependents, including an HRA for out-of-pocket spending. Vision and dental insurance are included because teeth and eyes are also part of your body.

• Fully remote work.

Figure 53 is committed to building a culturally diverse staff and strongly encourages applications from people of color, women, LGBTQ+, those living with disabilities, or a member of any group that is traditionally excluded from work in the tech sector. 

The position is open immediately. We are accepting applications through Friday, June 5th.

To get a sense of our company culture and HR policies, we encourage you to take a look at our handbook.

How to Apply

Please email jobs@figure53.com to apply. Attach PDFs of your resume and a cover letter that demonstrates your relevant experience and interest in the job. If you have any example QLab workspaces you’ve created we’d love to see those too.

To apply: https://weworkremotely.com/remote-jobs/figure-53-senior-qlab-support-specialist-half-time

Headquarters:
URL: https://fairgambling.com

Casino Management & Operations

About us – FairGambling We're a fast-growing platform in the online gaming space. Not a casino ourselves, but the layer on top of it: we review, compare, and analyze operators across the industry, with transparency as the whole point. A lot of what we cover happens onchain, so we don't take operator numbers at face value – we verify them. Player reviews are checked against real on-platform activity, not just star ratings. The goal is simple: give players the honest picture the industry usually doesn't.

The role This is a broad, hands-on role for people who really know the iGaming industry. The title is intentionally open: we have multiple areas to cover and we'd rather meet strong industry people first and place them where they fit best. Junior and ambitious people are very welcome – we're happy to grow the right person into it.

What you'll do:

• Coordinate casino-related content and reviews, working closely with writers and researchers

• Own our operator database – keep it accurate, current, and well-organized

• Handle ongoing operations, updates, and escalations

• Manage affiliate relationships with casino operators

• Drive day-to-day ops and process improvements, coordinate publishing schedules, keep the team moving

• Cover user support: handle inquiries, help users navigate disputes with casinos, answer questions about our reviews, and improve support processes

What we're looking for:

• Solid background in iGaming – this is the part that matters most

• Deep understanding of wagering, bonuses, and what separates good operators from bad actors

• Coordination and ops mindset – you keep things moving and don't let them slip

• Strong communication; comfortable working independently

• Real industry experience prioritized over a perfect title match – juniors welcome

To apply, please include:

1. Your background in the iGaming industry and where you've worked

2. One operator problem or dispute you'd know how to handle, and how

3. Your availability and what part of this role fits you best

To apply: https://weworkremotely.com/remote-jobs/fairgambling-casino-management-operations

Headquarters: Tampa, Florida, United States

Position Overview
This role requires a digitally savvy, flexible Agronomist to join a dynamic team. This fully remote role is central to ensuring product quality, driving turf research, and delivering exceptional customer service to our nationwide client base. The ideal candidate will blend technical expertise in Turfgrass and soil science with a passion for leveraging digital tools to support a modern client base.

Key Responsibilities

• Product Claims and Quality Assurance
• Work with state regulators to clarify and potentially challenge product labeling requirements
• Maintain research and keep diligent records to help with customer interactions, claims, and product performance
• Monitor and test fertilizer product quality to help with claims, marketing, and responsiveness to customer feedback
• Assist with and provide turf expertise to Investigate and resolve product complaints, documenting findings and recommending corrective actions
  
  Turfgrass Research & Innovation
• Design, coordinate, and analyze remote field trials to evaluate fertilizer effectiveness across diverse environments
• Collect, interpret, and report on turfgrass data using digital tools and software, particularly office applications (Excel, Google Sheets) and reporting
• Stay current on industry research and integrate innovative practices into product development and customer recommendations
• Develop and implement testing procedures and protocols for new and existing products
• Work with State Regulatory bodies to clarify product labeling and compliance for new or substantially revised products
  
  Customer Service & Technical Support
• Sweep product marketing verbiage to make sure claims and quality are accurately reflected
• Serve as a primary point of contact for customer inquiries, offering science-based recommendations for fertilizer use, turf nutrition, and soil health.
• Provide virtual training, educational materials, and technical support to customers and internal teams
• Communicate research findings and product benefits through digital presentations, webinars, podcasts, and written reports

Required Skills & Qualifications

• Masters degree or higher in Turfgrass, Agronomy, Horticulture, Crop Science, Soil Science, or related field
• Minimum 3 years’ experience in agronomy, agricultural research, or technical support (turfgrass and fertilizer industry preferred)
• Proficiency with digital business tools, data management software, and remote communication platforms
• Strong analytical skills and ability to interpret datasets related to turf management, soil conditions, and product performance
• Excellent written and verbal communication skills for technical and customer-facing audiences
• Self-motivated, flexible, and capable of working independently in a fully remote environment
• Demonstrated customer service orientation and problem-solving abilities

Preferred Qualifications

• Turf specialization or equivalent experience with turf.
• Experience supporting retail fertilizer product sales and customer education.
• Prior experience with remote or distributed teams.

This role has a unique opportunity to shape the future of digital-first, growing retail fertilizer business.

Required Skills & Qualifications

• Masters degree or higher in Turfgrass, Agronomy, Horticulture, Crop Science, Soil Science, or related field
• Minimum 3 years’ experience in agronomy, agricultural research, or technical support (turfgrass and fertilizer industry preferred)
• Proficiency with digital business tools, data management software, and remote communication platforms
• Strong analytical skills and ability to interpret datasets related to turf management, soil conditions, and product performance
• Excellent written and verbal communication skills for technical and customer-facing audiences
• Self-motivated, flexible, and capable of working independently in a fully remote environment
• Demonstrated customer service orientation and problem-solving abilities

Benefits

- Paid Time Off

- Paid Holidays

To apply: https://weworkremotely.com/remote-jobs/custom-simple-solutions-turfgrass-horticulturalist-agronomist-product-innovation-support-remote

Headquarters: Remote

To apply: https://weworkremotely.com/remote-jobs/lisa-russel-wfh-customer-support-associate-training-provided

Headquarters: Seattle, WA
URL: https://www.linkedin.com/company/howie-howie/

We’re building AI systems that help busy professionals manage scheduling, communication, and operational coordination at a very high standard.

We’re looking for sharp, fast-thinking operators to help train and improve our AI executive assistant systems.

This is not traditional data labeling. The role requires judgment, attention to detail, communication intuition, and the ability to make nuanced decisions quickly in fast-moving situations.

What You’ll Do

• Review and improve AI-generated scheduling and communication workflows
• Identify unclear, risky, or incomplete AI responses
• Make judgment calls around calendars, timing conflicts, customer preferences, and tone
• Ensure messages are specific, actionable, and context-aware
• Flag edge cases and operational issues that could impact customer experience
• Help train the AI to behave more like a thoughtful human assistant
• Work quickly while maintaining strong accuracy and consistency

Ideal Candidates

You may be a fit if you:

• Thrive in fast-paced environments
• Have strong written communication instincts
• Naturally catch details others miss
• Can think critically without relying heavily on rigid rules
• Are comfortable making decisions with imperfect information
• Learn systems quickly and adapt to changing workflows
• Have experience in operations, executive assistance, hospitality, customer support, coordination, recruiting, or similar high-context work

You do not need to be an engineer or technical expert.

Requirements

• Excellent English communication skills
• Strong internet connection
• MacBook required
• Ability to work independently and manage time effectively
• Comfortable receiving direct feedback and iterating quickly
• Available for consistent weekly hours

Nice to Have

• Experience supporting executives or clients
• Familiarity with AI tools such as ChatGPT or Claude
• Experience in startups, operations, scheduling, or remote support environments
• Strong pattern recognition and organizational instincts

What Success Looks Like

Successful trainers are:

• Fast without being careless
• Calm under pressure
• Thoughtful communicators
• Highly reliable
• Able to balance customer experience with operational efficiency
• Comfortable owning decisions rather than escalating every edge case

To apply: https://weworkremotely.com/remote-jobs/stealth-ai-startup-remote-nuanced-ai-data-training

Headquarters: Remote
URL: https://rankbreeze.com/

Role Overview:

Key Responsibilities include, but are not limited to:

• Scalable Customer Onboarding & Success: Guide new customers through a seamless onboarding process with our software platform, setting them up for success.
• Ongoing Customer Support: Act as the main point of contact for customers, addressing questions about software and services as the product expert, while maintaining high customer satisfaction.
• Project Coordination: Coordinate bug reports and feature requests between operations, support, and development teams. Manage timelines and coordinate efforts between teams of writers, editors, and customers to ensure smooth execution of services.
• Service Management: Oversee ongoing professional services for listing optimization to ensure client satisfaction and maximum revenue generation.
• Process Improvement: Identify ways to improve project workflows and service processes, contributing to overall efficiency and customer success.
• Performance Monitoring: Regularly analyze and report on customer performance metrics, ensuring consistent improvements and identifying growth opportunities.
• Smart Support Optimization: Utilize AI to enhance response efficiency without losing the personal touch that drives customer satisfaction.

We’re Looking For Someone Who Has/Is:

• Minimum 1 year in customer service, ideally in a startup or technology environment.
• Familiarity with Airbnb and the vacation rental market.
• Tech-savvy, proficient in using support software and quick to learn new tools and systems.
• Forward-thinking, intuitive, and action-oriented.
• Detail-oriented, highly organized, with strong project management skills and the ability to manage multiple priorities simultaneously.
• Strong problem-solving abilities and a customer-focused mindset
• Personable with exceptional communication skills (written, verbal, and in video).
• Able to thrive in a fast-paced, demanding startup environment.
• Fluent in English.

This role is NOT for you if:

• You prefer slow-paced environments or struggle to manage multiple priorities at once
• You're not a self-starter who can take initiative in line with company values.
• You are not tech-savvy or feel overwhelmed learning new tools and systems
• You are not highly organized or tend to miss details
• You are not proactive and need constant direction
• You are not genuinely interested in customer success or the vacation rental space
• You struggle with clear, professional communication across written, verbal, and video formats
• You’re not willing to go the extra mile to win
• You’re comfortable with the status quo and prefer not to challenge or improve existing systems.

Why Rankbreeze?

• Be part of a growing Canadian tech company with a global reach.
• Work in a flexible, remote environment.
• Enjoy continuous opportunities for professional growth.

Benefits of Joining Our Team

• Growth opportunities
• Remote work environment
• Collaborative and fun team
• Public holidays off
• Vacation accommodation benefits

How to Apply:

1. Apply directly through our job board linked here: https://jobs.cvviz.com/rankbreeze/job_80105_Customer_Success_Manager_(Tech_Startup)
2. Answer all the questions within the job posting. Include a link to your LinkedIn page, and the word “banana” as part of your response in a fun & unique way. This helps us understand that you’ve read this section before applying.
3. Submit your resume, a cover letter explaining your interest and suitability for the role, and any relevant work samples or references.
4. Submit pre-interview answers here: https://www.videoask.com/fcw4rxyq4 

To apply: https://weworkremotely.com/remote-jobs/rankbreeze-customer-success-manager-tech-startup-1

Headquarters: Raleigh, NC
URL: https://breezy.hr/

As a Breezy HR Customer Success Agent, you'll use your enthusiasm and empathy to help us troubleshoot, understand, and delight our incredible customer base. With over 60,000 active users, we need your help to maintain and communicate in line with our sky-high standards and ambitious product plans.

We have a unique approach to customer service; giving you a script to follow and expecting robotic output just isn't our style. You can feel free to use your own easygoing voice, and we'll support you with all the resources you need to make sure our customers are well-informed, well-oiled recruiting and hiring machines.

What Am I Going to Do All Day?

This is a full time remote position and we're looking for someone who can work 9am to 6pm EST.

• You know that the best way to answer customer questions is to start from a solid knowledge base, so you’ll get to know and navigate Breezy inside-out and top-to-bottom.
• Since you know it all (and you will!), you'll be helping our customers achieve their goals inside Breezy the majority of the day. You'll be walking them through processes and minor hiccups with patience and a sense of humor, but …
• You know enough to know when you just don’t know. Then it'll be your job to escalate issues further up our little chain of command, or reach out to other teammates for help. You'll recognize when a customer might be a good fit for a demo, or might need some extra tech attention to get their problems solved.
• You'll be tracking your support metrics and hitting (um, blowing past?) goals we set for our customer success team – these are numbers like response time and customer satisfaction (but you can handle that, right?).
• You'll be on the front line, so we expect you to keep eyes out for trends in common issues, and help us develop training programs for future customers.

About You

• This isn't your first rodeo – you should have some experience making customers happy as a primary job function.
• You're enthusiastic and comfy around technology, the SaaS space, and/or recruiting and human resources (if you've got a soft spot for Trello and Intercom, that wouldn't hurt!)
• You're even-tempered (dare we say … breezy?), but not passive. We want you to see problems or projects and tackle them head on, but we need you to be kind and professional about it.

About Breezy HR

• Breezy is a web-based, end-to-end recruiting platform and applicant tracking system to help teams attract & hire great employees with less effort.
• Grrrrreat benefits.
• Inside, we're a small, agile team chock-full of awesomeness and we're growing fast.
• Working here is completely unlike anything you'll find in Jacksonville or anywhere in the country... in a very good way. You'll love it.

To apply: https://weworkremotely.com/remote-jobs/breezy-hr-customer-success-agent-5

Headquarters: Bethesda, MD
URL: https://orcid.org/

ORCID is seeking an experienced and enthusiastic professional for the position of fully remote Temporary User Support Specialist. If you like the flexibility of a remote organization and the public-service orientation of a non-profit, join us on our mission to connect research and researchers!

The Role

ORCID is seeking a Temp User Support Specialist to join our user-centric and highly responsive User Support team.

The User Support Specialist will respond to queries from researchers around the world, answering questions and providing guidance on how to use the ORCID Registry. Working with ORCID colleagues, the Temp User Support Specialist will be responsible for ensuring that we support our global user community and will serve as the “voice of the user” within the organization.

The majority of your time will be spent on user queries, answering ~500 tickets a week during busy periods.

The position will be part of our Support team, reporting to the Support Manager. This is a fixed-term (up to 18 months), full time role (40 hours/week).

Like all positions at ORCID, the role is fully remote. Candidates must be able to work during European standard business hours (Mon-Fri) with at least four hours daily between 1300-2000 UTC, with some recurring meetings between 1400 - 1700 UTC. Outside of these parameters, ORCID offers flexibility with your schedule.

Responsibilities

• Providing timely and friendly replies to user queries via the Zendesk platform
• Accurately reporting bugs to the Development team
• Sharing feedback and feature requests from users with the Product team
• Assisting with writing and reviewing documentation for users
• Reviewing suspect accounts to identify spam
• Participating in calls and projects with other teams as needed to provide a “voice of the user” to the organization
• Assisting with other projects as needed

Requirements and Qualifications 

• Experience providing support via a helpdesk platform (ideally Zendesk)
• Exceptional communication and prioritization skills; ability to get things done in a dynamic environment
• Motivated and results-driven, with a high-level of energy, enthusiasm, and initiative
• Tech-savvy with the ability to learn about and troubleshoot technical issues
• Fluency in English required. Additional languages are a plus

Where We’re Located
As a fully-remote organization serving researchers everywhere, ORCID is able to hire talented individuals all over the globe, and we aim to have our people located in the communities that we serve. For this position, we are focusing on people located in the following countries:

• Hungary
• Lithuania
• Netherlands
• Portugal
• Spain
• UK

To Apply: Please submit your CV and a cover letter via Bamboo. In your cover letter, outline how your experience aligns with the roles and responsibilities of this position. ORCID encourages applicants who meet some, but not all of the requirements and qualifications, to apply.

To apply: https://weworkremotely.com/remote-jobs/orcid-temporary-user-support-specialist

Headquarters: Remote
URL: https://automattic.com/

WordPress VIP, the enterprise division of Automattic, is the world’s leading agile content management platform. Our suite of open solutions and services brings the ease and agility of WordPress to the world’s largest enterprises. Our large and growing ecosystem of technologies, services, and integrations is designed to bring the freedom and power of open source to our customers, who include Meta, CNN, Salesforce, and hundreds more.

The Support Engineer role is responsible for providing advanced technical support to our enterprise customers, serving as an escalation point for complex issues that require deeper investigation. In this customer-facing role, you will handle challenging debugging scenarios, troubleshoot intricate application and platform issues, and help resolve problems that go beyond standard support workflows. You’ll work primarily through Zendesk tickets, collaborating closely with Support Engineers and Customer Success Engineers to ensure timely, high-quality resolutions while building your technical expertise and customer relationships.

You’ll serve as a technical resource for both customers and internal teams, bridging support and specialized engineering functions in high-impact situations. Support is provided 24/7, so scheduled weekday and weekend shifts, on-call rotations, as well as some holiday and evening availability, will be a requirement. Our customers are global and rely on our team to provide expedient support at any time of day.

About You

• You are a technical problem-solver who thrives on helping customers. You may have a background in WordPress development, technical support, or agency work, and you’re ready to take on more complex challenges while continuing to build your engineering skills. You enjoy the variety of working with a wide spectrum of interesting global customers.
• You never stop learning. You have a willingness to rapidly learn new technologies and deepen your expertise in areas like PHP, JavaScript, and the WordPress ecosystem. You’re excited by the challenge of debugging unfamiliar applications and expanding your technical toolkit.
• You are curious and love to dig deeper. When an issue is escalated to you, you’re not satisfied with surface-level fixes. You’re driven to understand the root cause and to document what you learn, so the team can benefit from your investigation.
• Communication is our oxygen and the basis of everything we do. You have excellent written English and can communicate technical concepts to customers and colleagues, even when things go wrong. You know how to translate complex debugging findings into clear, actionable guidance. You like actively solving problems, and helping others solve them too. You enjoy collaborative troubleshooting, whether that’s pairing with a Support Engineer on a tricky ticket, or consulting with a CSE on a deeper platform issue. Customer support, and what you learn solving customer problems, drive you.
• You are passionate about customer success and team growth. You love working directly with customers and find satisfaction in mentoring teammates. Experience in a technical support environment—especially enterprise WordPress support—is highly valued.

Technical Requirements

• WordPress expertise with a solid understanding of core concepts, including themes, plugins, hooks and filters, WP-CLI, imports, and common troubleshooting patterns. Familiarity with the block editor (Gutenberg) and ecommerce solutions (WooCommerce) is a plus.
• Proficient in reading and troubleshooting code in multiple languages, including HTML, CSS, PHP, and JavaScript. You should be comfortable navigating unfamiliar codebases to identify issues and able to write small code snippets or patches when needed.
• Understanding of web technologies, including REST APIs, HTTP, DNS, domain management, and version control (primarily Git). Familiarity with reverse proxy configurations and caching layers is helpful but not required.
• Familiarity with software engineering practices, including coding standards, source control workflows, and basic testing concepts. Experience working alongside engineering teams or contributing to team repositories is valued.
• Solid understanding of performance and scalability concepts in WordPress environments, including common causes of slow queries, caching strategies, and resource optimization. Security awareness and familiarity with common vulnerabilities are welcome but not required.
• Comfortable using monitoring and debugging tools such as New Relic, Kibana, or similar platforms to investigate application behavior, identify errors, and trace performance issues.

Requirements

• US-based position. Candidates must be based in the United States, undergo background checks as required, and hold American citizenship.
• Self-motivated and collaborative work ethic. Self-starters who love taking initiative and seeing things through to completion do well on our teams. 
• Strong troubleshooting abilities. You can take complex problems and break them down systematically, identifying root causes through methodical investigation. You know how to gather the right information, isolate variables, and work toward resolution—or clearly document your findings when escalating.
• Experience in customer-facing technical roles. You’ve worked directly with customers in a support, agency, or consulting environment, and understand how to balance technical accuracy with clear, empathetic communication. Experience in enterprise WordPress support or a similar environment where customers expect fast, personal responses is an advantage.

What to Expect

Your day-to-day work will include:

• Providing high-quality technical support and consultation through Zendesk tickets and customer calls.
• Handling escalated customer issues that require deeper investigation, including urgent tickets and complex debugging scenarios.
• In-depth debugging that requires close examination of logs, analysis of customer codebases, and collaboration with engineering teams.
• Providing technical guidance to customers on WordPress best practices, performance optimization, and common implementation patterns.
• Building and updating internal and customer-facing documentation.
• Contributing to the continuous improvement of our platform, processes, and customer experience.

Support is provided 24/7, so scheduled weekday and weekend shifts, as well as some holiday and evening availability, will be a requirement. There will be on-call rotations involving work with government contracts.

Salary range: $55,000 to $85,000 USD – Please note that salary ranges are global, regardless of location, and we pay in local currency.

We are searching for high-caliber candidates with the skills and qualities to have a net positive for Automattic. Pay will reflect the potential contribution and the impact you can bring, which may, in some cases, go beyond the range stated.

We’re pleased to offer a straightforward, competitive base salary, providing financial clarity without complex variable components. This isn’t your typical work-from-home job: we are a fully-remote company with an open vacation policy. To see a full list of benefits by country, consult our Benefits Page. And check out these links to learn more about How We Hire and What We Expect from Ourselves. 

To apply: https://weworkremotely.com/remote-jobs/automattic-support-engineer-wordpress-vip